Royal Holiday Club
Queja 282717 Detalles

I and my husband have had no end of trouble with Royal Holiday Club [Corporate Offices, Mexico City, (52-55) 56278880 Ext.6710 or 1-800-961-1810 Ext.6710]. We have tried to get our concerns and complaints addressed with this company from the very beginning, but have never received any answer or any customer service whatsoever. They have repeatedly refused to address our dispute or acknowledge any of our requests for answers in any form, no matter our requests, written or otherwise.

Our complaints regarding this SCAM are many:

1. We were told that our initial investment of $2915.00 would be charged to our Visa 45 days after signing our contract. This was a factor to us purchasing a membership. However, contrary to what we were told, this amount was charged to our Visa immediately. After agreeing to our request of a 45-day delay of all charges, we discovered too late that when the contract was drawn up, what was discussed and agreed upon was NOT what was written into the contract. We are extremely disappointed that the “sales pitch” (salesperson Carolina Solorzano and a fellow named Alexjandro) was not honest and upfront. (RHC Contract # 151-150128, Lead No. 425142)

2. We were told and led to believe that we earned accumulative holiday credits. We discovered later that this was a misrepresentation of the facts and that the true facts were not revealed to us in the interest of full disclosure at the time of purchase. Apparently, we cannot roll over each year’s credits and build up enough for a holiday. This knowledge, had we had it upfront, would have definitely influenced our decision whether or not to buy into the club. We’re extremely upset with the lack of full disclosure and the misrepresentation of facts, including outright lies in order to pressure us into signing up.

3. We were granted a signing bonus of an additional 15,000 holiday credits. These credits (not indicated or pointed out to us at the time) had an expiry date of nine months from date of issue. If that wasn’t enough, the date of issue is not the date the contract was signed, but is predated one month earlier. This is fraudulent by itself, and especially so as we informed them before signing that we didn’t plan to take another holiday in the next year.

4. We informed Royal Holiday of our issues in emails dating 2 weeks after our contract signing (March 5, 2006). We have never received any reply or answer from Royal Holiday regarding our serious concerns.

5. In the first two weeks, we had our personal customer service agent named Henry hang up on us when trying to discuss our concerns and resolve our issues. We have never heard from him again. It appears this company is only interested in getting a person’s money and have no intention of providing any actual customer service or answering for their deceptive business practices.

6. We were only told of our monthly payment costs and not of the yearly amount Royal Holiday (RCI Membership) charged us later on. This yearly membership fee was never revealed to us during the sales meeting. This non-disclosure of further fees is fraudulent and deceptive.

7. We were led to believe a lot of other “benefits” were available such as “renting out credits” and non-restrictive holiday bookings, etc. Nothing has been easy or straightforward with this company, and we’ve been unsuccessful in accessing these benefits or getting thier assistance in these areas.

8. We have, in writing, asked that any and all further communication with them be delivered in writing and that they discontinue leaving messages on our home phone. Royal Holiday has refused to acknowledge any of our written requests for answers or assistance, and have continued to harass us via the phone. They refuse to put any of their communications in writing as requested.

9. We have refused to pay Royal Holiday any more money as a result of their fraudulent business practices and deceitful tactics used to scam us out of our money while providing an inferior quality of service and benefits that are contrary to what was disclosed and promised us at the very beginning. Instead of addressing our concerns or getting back to us with the information we requested in writing, Royal Holiday proceeded to send our file to collections and is hassling us through numerous calls through Red Flag Collections. They’ve never put anything in writing, refuse to answer for their dishonest dealings, and provide NO customer service.

We want all collection calls to cease and desist, our contract voided, and all monies paid to Royal Holiday and their SCAM refunded in the amount of $17,931.32 USD (payments made from March 2006 – January 2011).


http://abcnews.go.com/Business/Story?id=4627886&page=1
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