Hewlett Packard
Queja 295459 Detalles

i bought a HP laptop model 2000,on 21 Aug 2012 from HP world, Vanshika Computers, Kanpur,-208001 Uttar pradesh, India.

19/12/2013 when i gave my laptop for format then i came to know that windows 7 which i am using is not genuine even i dont have windows keys..I bought it from HP world so i was under impression that every software which i am using should genuine otherwise what is the use of buying from HP world..same time one of mine friend bought a laptop from Dell and when i checked it with him he told me that he got keys from Dell with out asking any thing.

it was shocking that you are buying a product from authorized show room and after use of more than a year you came to know that product is not original, even i dont know that RAM/ Hard disk/Processor is genuine or not in my laptop. If i am buying any product from MAC or DELL i know that i am buying original but this is totally different with HP, i dont know that product is genuine or not..Cant expect from a multinational company, its a breach of trust from HP side may be this is fault of his dealer but he is representing HEWLETT PACKARD-HP.

Pl help me out in this concern