BrandsFever.com
Queja 303045 Detalles
- Fecha cuando ocurrió 11/30/2013
- Daños Reportados: $539.00
- Ubicacion Singapore
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Ordered an item sometime in November and immediately the payment has been processed. However, until now the item has not been delivered. The merchant does not provide any update on the product delivery status thus, you needed to be persistent in doing follow-ups. Sadly, all you will get is a moving estimated arrival date. Mine was week of Christmas then New Year and now after Chinese New Year. Do take note "ESTIMATED". They are not sure if the product can be delivered or not but they REFUSE to cancel/refund the payment as according to them the order has already been processed.
I hope authorities from Singapore will help look into this merchant as there had been similar complaints of taking payment but not delivering the goods against this merchant.
- hope SBID #21a9afea43
- Publicado 01/26/2014
Comentarios
- Jenny SBID #0e7b65414e
- Publicado 04/21/2014
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Dear Hope,
Greetings from Brandsfever.
We acknowledged your bad experience with shopping on Brandsfever and we sincerely apologised for any inconvenience caused.
Please rest assured that we have feedback this to the management, and we are doing the best to improve the delivery time frame.
Our delivery time frame is usually between 1 to 4 weeks after the campaign has ended. But however, due to several unforeseen factors including but not limited to (delay in delivery through the courier partner, transporters' strike, delay in receiving products from brand partners etc.), which resulted in delay shipping.
Our warehouse will also expedite the order should any of the above scenarios happened.
We hope to seek your kind understanding in this matter.
Thank you and have a pleasant day.
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SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.