Ocean Canyon Properties
Queja 306159 Detalles

My husband and I purchased this "Lifetime" membership after several hours of high pressure sales and promises that were not correct.
They said we could cancel the agreement anytime- and said the installment agreement does not say we cannot - but this is not true because the "financed" payment was actually a credit card and they got their money right away. We got a "Resort of Distiction" Bank of America credit card and bill 2 weeks later that we had not applied for. And sure enough the $7,670 was charged to it! We had filled out their "finance" application that they said would have payments of $173.00 a month with no interest - we even have a copy of the installment agreement that shows 0 % interest!
The discounted rates and benefits that they promised for other camp grounds and condos actually were only good for a year and then you have to sign up for membership for those thru Costal-Coast to Coast.
They said we could camp at Tres Rios anytime free and get 1 week free a year in the cottages. - Not true
They promised member benefits including the use of the cottages for my adult children as well and gave me a membership card with each of their names. They even scratch out the part of the contract excluding adult family members renting cottages and initialed beside it. - But this is still not true
The 1 week free is only for 10 years - but good luck getting a reservation - they say they are always booked.
They said we could stop paying the yearly maintenance fees anytime if we no longer wanted to use the membership - not true. When I called to say we would not be using the membership and would no longer be making the maintenance fee payments - they told me that we would be in default and that they would turn this over to collections.
So basicly we paid $7,670 for a "lifetime membership" and $390 maintenance fees every year for "free" week in their cabins. That comes out to $165.00 a night for the 7 days X 10 years.
And this is a great deal????
What a scam.
It is such a shame that a company would actually be able to operate like this and pull these scams on especially older people that are retired and on fixed incomes already. And then to come across that they are "helping you save money" during your retirement years.
And there is nothing that we can do about it.
How can the sales people sleep at night knowing that they are telling outright lies?