Phoenix Labs
Queja 314165 Detalles

  • Fecha cuando ocurrió 03/28/2014
  • Daños Reportados: $98.00
  • Ubicacion Palmdale California

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I ordered their product RVTL and Equinox on 3/13/14 and did not receive it on the 18th as they said I would .I called the number I printed out when I placed the order and was told it would be in the post office on the following day and I would have an extension due to it not arriving on the 18th which would be no problem however when I called to advise them I would be sending the product back and to not charge my bank card I was told by a Frances Ray who identified himself as a senior person in the company that I had been billed for $49.00 on the 27th and another $49.00 on the $28th when I told him this was unacceptable and I wanted an immediate credit issued on my card he ignored everything I said. It seemed all the information when I placed the order was there except they have no record of my call on the 18th. I offered to get my phone calls for that day as proof and at that time his English was a bit hard to understand but he was quite clear when he told me I would not be getting a credit... I contacted my bank and hopefully the charge can be denied due to it not hard posting and only in memo at the time of my call. I have also stopped access to my bank card as a precaution to stop them from attempting to bill me again. I am currently waiting for a form to fill out for a BBB complaint against the company which will be mailed to me Asap...

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Resumen del Perfil de la Empresa

  • Phoenix Labs logo

EstadÌsticas de la Empresa

  • Queja Contra Phoenix Labs
  • Quejas Presentadas: 60
  • Daños Reportados: $8,028.73
Visite el Perfil de la Empresa Completo

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