GreenDot Corporation
Queja 329276 Detalles

On 8/2/2014 I purchased a Green Dot cash reload card in the amount of $300 and a Green Dot prepaid card and then opened an account on the web and then loaded my prepaid card with the cash reload card. I then made one purchase on the web for phone time for my cell and within hours after doing so they blocked my account. I called and they said my account was blocked for the reason of unusual activity and I needed to send them my ID documents by Fax. I have sent them Faxes and emails with my documents and they continue to deny ever receiving them. They refuse to provide me with a working fax or email address making it impossible for me to meet their demands and allowing them to eat up my balance in monthly fees. I continue to email them every day with my ID documents and they still continue denying me my money. My remaining balance of $288 is still blocked from me as of 9/1/2014