Blinq.com
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From their website

"the BLINQ Promise...

Not 100% satisfied? Please let us know and we'll do our absolute best to make it right."

I purchased an unlocked phone 7/1/14 as the price was good - I wanted to go with a socially responsible provider (giv mobile) and an unlocked phone can be brought in to the network - now I know price alone is not the way to make this kind of purchase.

I inserted the networks SIM card and it turns out the phone is not unlocked and will not accept the card for service.

I purchased a phone that should have arrived unlocked. This was the contract we entered into -- Blinq and I: I paid their asking price and they provided a phone as described. I did my part, but Blinq? Part of the blame for this conundrum rests on me - I should have checked the phone upon arrival, but I felt that the company was trustworthy.

The other part rests on BLINQ - it *is* possible that this phone slipped through the cracks and was not checked before shipping it out. It happens. I would have preferred that the phone worked - I really need it to, and shipping it back for a credit would have not been (and is not) my first choice. Trying to find out how to get the phone to work is really what I was after, but I would have taken the credit - it would have meant I could have trusted Blinq for future purchases. Apparently the above referenced promise is just lip service to get people to buy. Blinq has no interest in maintaining a relationship with buyers that makes them repeat customers; like most companies, they want a purchase now - future sales look the same to them : new client, old client, Blinq doesn't care. I will have to purchase another phone and will be out the purchase price, which I can hardly afford, but will chalk it up to learning about what the Blinq Promise really means. Social media will have to be the only way I can let other prospective buyers now what true meaning the Promise stands for. Small business Saturday takes on a new significance beyond keeping dollars in my local economy. Perhaps paying more for face-to-face interactions and true customer service is the way to go.