cardinal health
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Eric Norman emailed you via Indeed Resume
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Eric Norman via Indeed <[email protected]>

Sep 7

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Reminder: this email from Eric Norman is awaiting your response
Dear Candidate

I saw your profile on a Indeed and understand you may be looking for job opportunities in this area. I would like to invite you to apply for the following position with our company:Cardinal Health recruiting team has reviewed your resume for Position: Clerical Customer Service and you have been scheduled for the job briefing and interview procedures. Your detail has been forwarded to the Human Resource Department and the Head of Operations. For more information about the job briefing, interview, pay scale and Benefits contact the Hire desk via email at:[email protected]; This position is for immediate hire and the interview will be scheduled ASAP. Good Luck!

Best Regards
Ola Snow
SVP HR,
Cardinal Health, Inc. USA.

Job Title: CSR
Company: Cardinal Health Inc.
PRIMARY RESPONSIBILITIES
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Read from scripts.
Handle changes in policies or renewals.


1 yrs customer service experience required
1 yrs internet-based software experience required
Communicates clearly and concisely both verbally and in writing
Multi-tasking (i.e. talking on the phone while typing, using more than one application during calls, etc.)
Demonstrates proper spelling, grammar and punctuation in all written communication
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