ChatAndVision
Queja 108028 Detalles
- Fecha cuando ocurrió 05/01/2014
- Daños Reportados: $426.99
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Feb 16th: Placed order online for an SLR Digital Camera for £426.99. Delivery should have been 3 - 10 days later.
March 16th: Despite several telephone calls/emails I never recieved the order, order was 'still processing'. Cancelled order and asked for a refund.
As of today (May 1st): Still not recieved refund!!
I am absolutely gutted because usually I google companys before buying from them to see what reviews there are, but this time I didn't.
Spoke to Skype but they couldn't help me either.
DO NOT ORDER FROM THIS COMPANY.
I am now in the process of sending all correspondance to my bank to see if they can credit my account through the credit card company.
- lucyp SBID #3c9be9473a
- Publicado 05/01/2014
Comentarios
- chatandvision SBID #e7fa25ebd6
- Publicado 05/07/2014
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Dear lucyp,
I am sorry to read about your experience with our company. I am contacting you via this way to help you resolve any open issues. Please reply me with your order ID (the format is SOXXXXXX) or order email, and I will personally look into this immediately.
Looking forward to your reply,
Mike
chatandvision -
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- lucyp SBID #28daf4cfbd
- Publicado 05/07/2014
- Thank you Mike. I have now been refunded (7th May 2012). It's just a shame I had to wait so long. You seemed like a decent company, with great prices. You need to improve customer services / refunds dramatically or you will have lots of bad feedback as a company. Thank you for your comment. I hope other people that are awaiting refunds have a positive outcome too.
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