DermaPure
Queja 112454 Detalles

I ordered their free trial and was to pay only shipping. I called them on May 2, 2012 and cancelled any future orders and told them not to charge my credit card. They assured me they would not and I didn't have to do anything further. I received the via email:

From: DermaPure <[email protected]>
Subject: Cancellation Notification #170579
To: (I deleted my email address for privacy, but all else is exact copy)
Date: Thursday, May 3, 2012, 12:38 PM



Cancellation Notification


Order Number: 170579
Ordered on 05/02/2012 03:23am

"Dear (I deleted my name for privacy, but all else is exact copy),
Thank you for using DermaPure RFT Conversion. This email is to inform you that your subscription status has been recently updated and any ongoing or all future charges have been cancelled as per your request.
If you have any questions about the cancellation of this subscription, or if you would like to re-activate the same in the future, please feel free to contact our Customer Service team. Monday through Friday 9am to 5pm PST at 1-888-589-3380"

They charged my checking account visa at the very same time and date as is stated on the cancellation notice. The notice clearly states: "your subscription status has been recently updated and any ongoing or all future charges have been cancelled as per your request." How can they do this? They said I could return the product and get a refund, but they should have never charged me to begin with. How do I rectify this? Is there a way all of us can get together and make them pay this back?