WiMacTel, Inc.
Queja 121859 Detalles
- Fecha cuando ocurrió 06/04/2014
- Daños Reportados: $28.69
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
My wife used the option on a payphone to charge the call and we got this absurd charge of $28.69 for a 1 minute call. This place is run by scumbags looking to rip-off unsuspecting customers. They offered to refund 35% of charge. I will ask my bank to refuse and reverse the entire charge. Customer service has NO managers to speak with and asks that you email a request from their website. Shameful scam, where is the FCC on this one??
http://www.wimactel.com/Site/Contact_Us.html
- DR99 SBID #b53fc054a8
- Publicado 06/05/2014
Comentarios
- WiMacTelCustomerService SBID #ac18b682b5
- Publicado 08/08/2014
-
WiMacTel is an operator services provider. Consumers are able to contact us for any issues by calling Customer Service at 888-476-0881, or e-mailing us at [email protected]; this information is posted on our website www.wimactel.com.
Most consumers do not understand and appreciate the expense differences between a direct-dialed call and an operator assisted call; operator assisted calls are more expensive due to the numerous expenses associated with them, such as:
Validation
Billing & Collection
Bad debt
Live operator staffing (amortized over all calls)
Credit card processing fees and compliance requirements
Customer service center
None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business.
WiMacTel does not post our calling rates on pay telephones due to space limitations. With calls to locations worldwide; automated versus live operator processing; and, various billing methods, there is no room to display all of the resulting rates. To help consumers make an informed decision, WiMacTel does make available the option to obtain a rate quote.
It is WiMacTel’s desire to make certain that every consumer who uses our service is satisfied. To that end, consumers can reach WiMacTel at our customer service number 888-476-0881 or e-mail us at [email protected]; this information is also provided on our website, www.wimactel.com. We are always responsive to consumer inquiries and strive to address and resolve any consumer concerns.
-
- thumb up
- 1
- thumb down
- 2
- flag
- DR99 SBID #b53fc054a8
- Publicado 08/08/2014
-
I did receive a partial refund as I mentioned, but this attempt to disguise your predatory practices as acceptable is unconscionable. Operators have been connecting calls since the beginning of phone service. If anything, automation has greatly reduced your costs and can in no way account for the massive overpricing of your service that costs your business only pennies. $2 or $3 to make a collect call, sure. $20 or $30 NO WAY!
The operator assistance was only required after we were discovered the amount you charged. The call itself was made with no operator assistance. The option to request a quote is purposefully left to the end of the selections offered, knowing most users will never get that deep in the selections list before choosing the number of their option. This avoids people even knowing they had an option to get a quote.
Credit card and bad debt costs are costs of doing business and unless your running a real shady operation, this should be costing you less than 3 or 4% of your revenues. Your excuses for not posting rates ring empty as a poor cover for your true intention to sneak a charge past an unsuspecting customer.
Your attempt here to legitimize your deceptive practices is further evidence that you are aware that you are purposefully attempting to dupe customers and think you can justify your actions. You should acknowledge your guilt. -
- thumb up
- 2
- thumb down
- 0
- flag
- WiMacTelCustomerService SBID #043e1a05d9
- Publicado 08/22/2014
- I am hopeful that I can clear up some misconceptions that you seem to have. Your thought that a collect call should be in the $2.00 to $3.00 range would make the largest U.S. phone companies, AT&T and Verizon, just as predatory as you accuse WiMacTel of being, as these companies charge significantly higher charges than that. You state that your call was placed with no operator assistance; what I believe you are referring to is no assistance from a live operator. Credit card calls and collect calls processed on an automated basis are still considered operator assisted calls by the industry. As far as bad debt, you have made a determination as to what this rate should be; unfortunately, for the operator services industry, your figure is dramatically understated from the reality of what it actually is. You insinuate that WiMacTel has an ulterior motive for not posting its rates, when in reality there is simply no physical way to post all the rates in the amount of space available on a pay telephone. The FCC recognizes this and has a regulation that requires all operator service providers to offer a rate quote option; WiMacTel complies fully with this requirement. It is unfortunate that you have a negative perception of a Company based on unfounded beliefs. WiMacTel complies fully with all Federal and State regulations and strives to respond to any consumer issue if just given the opportunity.
-
- thumb up
- 0
- thumb down
- 0
- flag
Similar User Submitted Complaints ▼
WiMacTel, Inc. Queja 365854 for $17.00
-
Bonita
- Publicado el 02/13/2018
WiMacTel, Inc. Queja 356610 for $17.48
-
Anonymous
- Publicado el 01/06/2017
¿Tiene una queja?
Añadir una queja y correr la voz. Quejas de alto volumen tienen una mejor oportunidad para recuperar su dinero. Presentar un informe y unir fuerzas con otras personas como usted!
Presente Una Queja AhoraResumen del Perfil de la Empresa
EstadÌsticas de la Empresa
- Queja Contra WiMacTel, Inc.
- Quejas Presentadas: 248
- Daños Reportados: $1,061,076.09
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.