Capital Advance, LLC
Queja 122322 Detalles

I recently reviewed my checking account online and discovered that there was a $30 electronic check made out to the above company. Over the last couple of weeks I have made several inquiries about payday loans. However, I do not recall visiting this company's website and I certainly did not authorize anyone to charge my checking account.

When I called the company to explain the situation, they told me that the $30 charge was made to secure my loan and would be credited to my account once I received a loan from them. I declined the loan offer and requested a refund. They agreed to the refund, but told me that I would have to wait 15 business days for the refund to be processed.

The next day, my bank sent me an insufficient funds notice for the above transaction and charged me an additional $38.50. I called Capital Advance again and spoke with a manager. I requested a refund for the bank fee as well. He refused to refund the additional amount. He stated that I would need to work out the situation with my bank, because his company is only authorized to refund the $30 charge.

I expressed my displeasure with the company's unethical business practices. I told him that they were using trickery to take advantage of people. He responded by stating that he would "take note of my complaint."