Mate1.com
Queja 125783 Detalles
- Fecha cuando ocurrió 06/14/2014
- Daños Reportados: $39.95
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I was billed 39.95 for a three day trial for free. It was posted to my acct. on my credit card number. I never had any intention of purchasing their site. Then I was told to contact customercarepage.com to cancel. They wanted 34.95 to cancel what I never purchased to start with. What do I do to correct this scam?
- hogeyedick SBID #2c6e2a8621
- Publicado 06/14/2014
Comentarios
- Mate1_Support SBID #66798b4b7f
- Publicado 06/15/2014
- This comment has been deleted by the Moderator for Terms and Conditions.
- Mate1_Support SBID #66798b4b7f
- Publicado 10/15/2014
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We're a little bit confused by your issue. Mate1 does not offer a free trial, only a 3-Day Trial for $1.95 USD. If you do not cancel before the trial ends, you begin a monthly subscription, as indicated on the purchase page and within the Terms and Conditions, which you agree to upon signing up. There is no fee to cancel.
Cancellation can be done online quickly when you are in the "My Settings" portion of your profile - simply click on "Account Settings", then click Subscription Status (you will be prompted to verify your password for security reasons) and then follow the prompted steps to cancel. Alternatively you can always call our toll-free phone support (1-888-688-4760, or 514-907-0015 if you are outside North America), or use our round-the-clock email support from our help page - http://www.mate1.com/nw/faq - as well as a live chat support feature available during normal business hours to cancel your subscription. After doing so your membership will be terminated at the end of the current billing cycle and you will not be re-billed again. You may re-activate your membership at any time.
Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!
For your convenience, here is a direct link to our site’s Help/Contact Us page, which contains most of our contact options.
http://www.mate1.com/nw/faq
For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:
http://www.mate1.com/nw/login -
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