Pure Collagen and Juveneu
Queja 131310 Detalles

  • Fecha cuando ocurrió 07/01/2014
  • Daños Reportados: $59.58

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I applied for free samples from Pure Collagen Care and shortly afterwards (15 June 2012) they debited £59.58 from my bank account. I contacted the bank's fraud prervention team and they managed to get the payment cancelled. On 26 June they sent me a package containing their products. The invoice stated that to return merchandise a Returned Goods Authorization number must be obtained. After dozens of failed efforts to contact them by phone, I succeeded in doing so at 2 in the morning. I gave the phone clerk all the details, order number, reference number etc. She refused to give the RMA number on the grounds that she had no record of me being a customer! On 29 June two more packages arrived. I again phoned to ask for an RMA number. The phone clerk again refused. He said payment had been blocked by my credit card company. I asked if he wanted me to return the goods. He kept repeating "Discuss that with your credit card company." I feel that there will be further attempts to extort money, whether I keep the goods or return them without an RMA.

THE DATE IN THE RIGHT HAND BOX IS INCORRECT. THERE IS A FLAW IN THIS WEBPAGE'S SYSTEM FOR REGISTERING THE DATE.

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Resumen del Perfil de la Empresa

  • PureCollagen logo

EstadÌsticas de la Empresa

  • Queja Contra PureCollagen
  • Quejas Presentadas: 158
  • Daños Reportados: $28,877.07
Visite el Perfil de la Empresa Completo

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