Mate1.com
Queja 13184 Detalles
- Fecha cuando ocurrió 08/18/2013
- Daños Reportados: $1.99
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
This allege company offered a 3 day membership to check out the site. The company then charges $49.99 a month until you write a letter to the company cancelling your membership. The thing is, after charging my credit card $1.99 I was never able to access the site. This whole thing is such a scam.
- Anonymous SBID #N/A
- Publicado 08/19/2013
Comentarios
- Mate1_Support SBID #66798b4b7f
- Publicado 12/06/2013
- This comment has been deleted by the Moderator for Terms and Conditions.
- Mate1_Support SBID #66798b4b7f
- Publicado 06/01/2014
- This comment has been deleted by the Moderator for Terms and Conditions.
- Mate1_Support SBID #66798b4b7f
- Publicado 10/15/2014
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We're sorry to hear about any disagreements or issues with our services. Our 3-Day trial fee is $1.95 USD for three days, and only if you do not cancel do you incur our monthly charge of $49.95. It seems you may have misunderstood our cancellation policy, however - we do not require that you send us a letter simply to cancel - cancellation can be done easily by contacting us in any of the manners listed below:
Mate1.com is committed to finding a solution for its members and offers some of the best Customer Support available in the online dating industry, including toll-free phone support (1-888-688-4760, or 514-907-0015 if you are outside North America), round-the-clock email support from our help page - http://www.mate1.com/nw/faq - as well as a live chat support feature available during normal business hours. Many similar sites offer only limited support options, some lacking even a phone number to get in touch with their staff. We’re even open for most holidays, and we post specific holiday hours directly on our Contact Us page when we’re not.
Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!
For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:
http://www.mate1.com/nw/login -
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SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.