HCG Platinum Ltd
Queja 133380 Detalles
- Fecha cuando ocurrió 05/04/2014
- Daños Reportados: $89.95
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
HCG platinum.
I purchased a 14 day trial of the diet drops which arrived to my home I tried them and followe the strict diet but decided to cancel like advised within 14 days to cut all ties meaning I would no longer receive anything else and account would be cancelled. To cancel you had to call the company on 08081899651 the telephone barely gets answered and during my trial I was unable to cancel as they did not answer just played continuous awful music down the phone. Two weeks later I received a larger bottle in the post and 89.95 was taken from my account.
I spoke with my bank as again I couldn't get through the HCG and they said they are due to take out 127.99 in three weeks time so they put a stop to it immediately as the company did not have my permission.
This is a scam.
Finally getting though on the phone the companies staff are extremely rude and have no customer service skills what so Ever
.
I asked for a refund they said I would get one but only a percentage for stacking charges!????
I was supposed to receive a refund and an email and have received neither.
Help!!!
- Sarah111205 SBID #e278b40369
- Publicado 07/10/2014
Comentarios
- Mark-HCG-Support SBID #514a378529
- Publicado 07/19/2014
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Hi Sarah111205,
We’re sorry that you have not yet received your refund or confirmation email. we’d like to resolve this issue as quickly as possible so please give us a call at 0808 189 9651 or 1800 816 061(IRL), Monday through Friday, from 9:00AM to 6:00PM GMT. Please reference our reply when you give us a call. Thank-you,
Mark Carter
HCG Support Team
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