CanadaOnly.ca
Queja 133556 Detalles

I ordered Cadbury Mini Eggs from company. They collected funds by Paypal immediately, but didn't ship items. I contacted them after 2 weeks and received the following answer:
Hello,
Thank you for your email. We are expecting a new shipment within 5-10 business days. You do also have the option of cancelling your order before it leaves our facility. Please let us know if you have any other questions.
Thank you,
Have a great day!

Erin
Customer Care Agent
www.canadaonly.ca

So I waited for another 2 weeks, then emailed them again and didn't receive a response.

I emailed them again to cancel my order and received the following response:

Hello,

Your order has been cancelled as you requested. You will not be charged a restocking fee for this order. Unfortunately our system that processes PayPal is currently down, so the order has not yet been refunded. We are working to resolve the issue and will process your refund once our system is operational again. For faster processing, we recommend that you open a claim through PayPal. We apologize for any inconvenience and appreciate your patience and understanding. We hope to be given the opportunity to serve you better in the future.

Kind Regards,
Krista
Customer Care Team Leader

Paypal would not do anything as I was past the 45 day cutoff. I emailed CanadaOnly back asking them to cut a cheque if they couldn't refund by Paypal. No response.

I have since emailed them an additional 3 times with no response from them. Their phone appears to have been disconnected, and the Paypal logo no longer appears on their website.

Don't let yourself be ripped off by this company.