eCigsBrand
Queja 136256 Detalles
- Fecha cuando ocurrió 06/23/2014
- Daños Reportados: $59.98
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I ordered the e-cigs starter kit from an online offer asking only $4.95 S&H. The terms and conditions included the following: "If I enroll in the refill membership program I am agreeing to be charged $99.99 + S/H in 15 days and $79.99 + S&H each 30 days thereafter for a 10-filter refill pack. My order today will be shipped in 2 business days or less. My credit card will be billed and my shipment will be sent automatically at those times. Refill shipments will continue until I call to cancel my Membership at 1-866-830-2464 Monday 4AM - Saturday 10PM CST (24 Hours)" Since I didn't want any on-going commitment (and learned how to refill the cartridges for much less money), I phoned to cancel, as directed. When I asked about any existing debt REPEATEDLY, I was assured that I owed nothing more. I just received my credit card statement, which included the $4.95 charge PLUS a $59.98 charge on the same date (6/23)! I feel I've been deceived.
- pcpete SBID #98cc86e1e8
- Publicado 07/17/2014
Comentarios
- pcpete SBID #98cc86e1e8
- Publicado 07/19/2014
- I emailed a version of my complaint to the ecigs company the same night I filed the above. Two days later, I had received no response, so I phoned my credit card company to request help. They contacted the ecigs people immediately and connected me with a representative on the phone. He reminded me that I had also (accidentally) ordered 20 cartridges that night, then phoned them to explain I only intended to order 10. The $59.98 charge is the initial order (for 20 cartridges). A refund for 1/2 of that was posted, but not until 19 days later - the day after my latest card billing period had ended. Therefore , I have NOT truly been charged more than I agreed to. (Items received are high quality.)
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