WiMacTel, Inc.
Queja 137189 Detalles

I attempted to use a payphone in Yellowstone Park to call a motel in Livingston MT. When I tried to enter my credit card number, the key pad would not recognize any of the touch-tone entries. I tried a couple more times with same result. I then tried to make the call with operator assistance. i gave the operator my credit card information and then waited for several minutes before assuming the line was dead.

I then moved to another payphone and got nowhere with entering my credit card information myself. I then attempted an operator assisted call. After giving my credit card info to the operator, the line went dead and after a minute or so i got the high pitched beep indicting a dead line.

Today i checked my Visa bill and saw that i was charged $35 by WIMACTEL. I called their number and was told that because my call was "operator assisted" I was billed extra. Also they incurred certain expenses in putting my call through. (Does make one wonder why all their phones won't work causing a user to require operator assistance). I explained AGAIN that the only reason I had used operator assistance was that the phone did not work and that even with operator assistance my call did not go through. This was all through NO FAULT of MY OWN.

The lady seemed to be trying to be helpful and put me on hold. When she came back she offered me a 35% refund. I declined this stating that since I received no service from them, nothing less than than a 100% refund was acceptable. She roboticaly repeated that I was billed extra for a Operator assisted call and they incurred certain expenses in making the connection. I restated my position and she put me on hold once again. On her return i was informed that i could get a 50% refund. I declined this again and insisted on a 100% refund. She told me that their position was that they had incurred certain expenses to put my call through. I reminded her that the call did not go through and I had received no service, through no fault of my own. I asked to speak to a supervisor. She said there was no one there. i questioned that if there was no one there, what was she doing while I was on hold. She then stated there was nobody there who could cancel the charge.

She told me that if I called back in 3 hours, there should be somebody there with whom I could discuss my concerns.

Don't know where this is going