WiMacTel, Inc.
Queja 137913 Detalles
- Fecha cuando ocurrió 04/02/2014
- Daños Reportados: $68.16
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
We had to use a pay phone in Seatac airport after being delayed and losing our cell phone. After both of us looking and reading the rules & regs, we tried to submit cash in 2 different phones, both of which wouldn't take. We were forced to use the credit card and made the calls. Both together were less than 2 minutes-1 to the kennel & 1 to the pick up people. When we arrived home we got a call of concern from the credit card company of 4 charges of $34.08. When we called them, after much arguing they dropped 2 of the charges, but refused to reduce the other 2. On top of that they were rude, unprofessional, and not helpful. We now have a $69 bill, which is more than our monthly home phone bill for 2 1 minute calls. This company has a horrible BBB rating and has had many complaints. Is it time for them to be shut down? Please consider these people for future transactions.
- solsenz SBID #30716c6a5f
- Publicado 07/23/2014
Comentarios
- WiMacTelCustomerService SBID #b4d16c9106
- Publicado 08/07/2014
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WiMacTel is an operator services provider. Consumers are able to contact us for any issues by calling Customer Service at 888-476-0881, or e-mailing us at [email protected]; this information is posted on our website www.wimactel.com.
Most consumers do not understand and appreciate the expense differences between a direct-dialed call and an operator assisted call; operator assisted calls are more expensive due to the numerous expenses associated with them, such as:
Validation
Billing & Collection
Bad debt
Live operator staffing (amortized over all calls)
Credit card processing fees and compliance requirements
Customer service center
None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business.
WiMacTel does not post our calling rates on pay telephones due to space limitations. With calls to locations worldwide; automated versus live operator processing; and, various billing methods, there is no room to display all of the resulting rates. To help consumers make an informed decision, WiMacTel does make available the option to obtain a rate quote.
It is WiMacTel’s desire to make certain that every consumer who uses our service is satisfied. To that end, consumers can reach WiMacTel at our customer service number 888-476-0881 or e-mail us at [email protected]; this information is also provided on our website, www.wimactel.com. We are always responsive to consumer inquiries and strive to address and resolve any consumer concerns.
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- Quejas Presentadas: 248
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