SoftwarePros.com
Queja 138399 Detalles

I CALLED SOFTWAREPROS TO GET A CHARGE REMOVED FROM MY CREDIT CARD. THE NO. 1 PROPMT STATED THAT WAS THE PROMPT TO TALK TO SOMEONE ABOUT A QUESTION WITH A CHARGE ON AN ACCOUNT. THE LADY I SPOKE TO BECAME NASTY WITH ME FOR HITTING THE WRONG PROMPT AND TOLD ME I WAS A (Inappropriate Content Removed) IDIOT AND THAT I NEEDED TO HANG UP AND CALL BACK AGAIN AND HIT PROMPT 2 FOR AN AUTOMATED SYSTEM. I WAS WORKING IN A MANUFACTURING AREA AT THE TIME OF THE CALL, AND COULD NOT STAY ON THE LINE, SO I ASKED MY WIFE TO CALL BACK AND IT HAPPENED AGAIN, EXCEPT SHE WASNT CALLED A (Inappropriate Content Removed) IDIOT. KARA HER CUSTOMER SERVICE REP IN THE BILLING AREA WAS RUDE AND NOT AT ALL HELPFUL MY WIFE WANTED TO SPEAK TO A MANAGER AND KARA SAID SHE DIDNT HAVE ONE FOR WHAT I WAS CALLING ABOUT. KARA DID NOT HAVE AN EXTENSION NOR COULD SHE TRANSFER THE CALL TO THE CORRECT AREA. ALL I WANTED WAS MY CC REVERSED FOR A CHARGE THAT SHOULD NOT HAVE BEEN PLACE ON SUNDAY, JULY 22, 2012, APPROX 4:53 EST.