People Finder.com
Queja 140404 Detalles
- Fecha cuando ocurrió 07/30/2014
- Daños Reportados: $95.00
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I went to peoplefinder.com to look for some old friends. I chose the $0.95 (special price) (so they say). it is also says that it's a special price with peoplefindersmembership trial. so i bought it and used my debit card. I went to read my Email and I saw a Email from them and that my card was charged $95.00 and i was a PREMIUM MEMBER! I didn't want to nor would i ever consent to pay $95.00 to look up a friend or two! I called their 800 # and complained to a girl named Ginger. She told me that there is a NO REFUND POLICY. I said that i wanted all of my money back because i did not authorize. She said that they will refund $35.70 in good faith. I hung up on her. I then got an email from them today confirming the refund of $35.70 I want ALL OF MY MONEY BACK
Signed Another Pissed of Consumer
Durah J. Connell
- Anonymous SBID #e489277b1f
- Publicado 07/30/2014
Comentarios
- Intelius_Customer_Support SBID #3db5360d51
- Publicado 07/30/2014
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Thank you for your prompt response.
We would be more than happy assist you with the specific account and address your concerns. Please contact one of our Customer Support Specialists so that we can work to resolve this matter with you.
A variety of options to contact the Customer Support team can be found on the contact us page on the Intelius website.
www.intelius.com/emailcontact.php
We look forward to hearing from you.
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- Intelius_Customer_Support SBID #3db5360d51
- Publicado 08/03/2014
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We would be more than happy to assist you in resolving your issue.
It is important to note that the site, PeopleFinders.com (with an “s”) is not at all related to our domain, PeopleFinder.com. It is our belief that PeopleFinders.com (with an “s”) is the company you intend to reach.
We do not bill through PeopleFinder.com. PeopleFinder.com is a referral site and is operated and managed by Intelius. Customers are referred to Intelius.com to make their purchases. Any charge from our company would appear on your statement as “Intelius.” Additionally, the amount of the charge is not generally a price used by Intelius.
We encourage you to reach out to PeopleFinders.com (with an “s”) as it seems they are the company that would be able to address your concerns.
Alternatively, you may visit the contact us page on the Intelius website for a variety of options to contact our Customer Support.
www.intelius.com/emailcontact.php
Thank you,
Customer Care
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