Lexmark
Queja 143678 Detalles
- Fecha cuando ocurrió 08/07/2014
- Daños Reportados: $120.00
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I bought the Lexmark printer model X-7675 on DEC 2009 with a 3 years warranty the manufactured date on the printer is feb 2009. The reason i bought it was the 5 years extended warranty which i registered at that time . Three days ago the printer got the "paper jam "indicator and i could not print or copy any more.I called Lexmark at 800-3324120 and they told me to find the e mail confirmation that i supposed to have from 3 years ago and send it to them in order to replace the printer since they can not service it.I told them its impossible to do that since i don't keep any e mail messages .They answer was to offer me a 20% discourage of a future printer buy.Also they gave me a confirmation number for future reference .The confirmation number they gave me was 1-9372756185. That,s to me the least is ridiculous unacceptable.
- Anonymous SBID #feb5f02aa6
- Publicado 08/07/2014
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