Support Mart
Queja 146868 Detalles
- Fecha cuando ocurrió 07/24/2014
- Daños Reportados: $350.00
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
After their tech rep who I could barely understand made unauthorized changes to my computer I requested that my contract with them be cancelled and asked for a refund. Their Customer Services offered a reasonable amount base on 2 previous calls I had made. This was to take place in 7 business days. It has now been 3 weeks and although they claim the refund was processed the day following my call I still have credit posted to my card. I have now turned all my emails and the log I made of calls over to my credit card company who have confirmed no refund has been recieved. If they are unsucessful I will have to write off my cost to experience.
- John SBID #416ee75813
- Publicado 08/15/2014
Comentarios
- SupportMart SBID #a0ceaae7ff
- Publicado 08/20/2014
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Hi there,
We are deeply concerned that you don’t have a nice experience with us. Our team reacts real-time on your valuable feedback. Indeed, it helps us to improve our services towards our clientele, customer service being the number one priority for us.
We’ve recorded your complaint and planning to initiate an investigation in this regard. For this, we need some inputs like date & time of calling along with your customer account ID. Please mail it at our email address [email protected] along with the URL of this page.
If you’re not comfortable sending an email then please mention your account ID here. Your complaint would be handled on priority basis and you’d get a call back within next 24 hours after receiving the desired inputs.
For further clarifications about our service boundaries and to get immediate response of your complaints, please check http://wwww.supportmartcomplaints.wordpress.com.
Regards
Customer Service Team
SupportMart Technical Services -
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What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.