DiscountBookSale.com
Queja 14837 Detalles
- Fecha cuando ocurrió 08/23/2013
- Daños Reportados: $109.00
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I bought a book for my college algebra class and paid for it via my prepaid debit card. Little did I know that every month for the last 11 months these people were taking 9.95 a month for membership to a book club that Ive never used. Yes I bought A book. I haven't bought a book from them since then. I did not agree to this and this is bogus. Taking honest hard working people money. They have agreed to stop the fees and refund this months fee....which I haven't seen yet.
- christal75 SBID #e4f97a5c33
- Publicado 08/24/2013
Comentarios
- BBV-supportteam SBID #N/A
- Publicado 09/13/2013
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Hi,
I am Jeff from BBV support team and I will like to assist you accordingly.
I am sorry for the inconvenience caused.
You joined membership when you placed an order with DiscountBookSale.com. The terms were very clear and you could not have ordered or joined the membership unless you agree to the Terms of Offer of membership.
Also, you received member s discount like Free shipping on first item, $5.00 discounted price on first item coz you joined BestBrandValues.com.
Also, an email was sent to you (welcome to BestBrandValues.com ) as soon as you joined the membership. This email contains the Terms of Offer, billing info and membership fee etc.
You said that refund was issued to your Credit Card but you have not received it yet.
Please note that processing of a refund of credit card charges generally takes at least one to two billing cycles to show up on your credit card statement.
Processing time for refunds varies depending on your financial institution.
Please be patient, we believe that refund will be appeared on your Credit Card very soon.
If you need any further assistance, please contact us via support ticket, chat or phone and we will be happy to assist you further.
Our representatives are available 24 hours a day, 7 days a week. -
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