Magnet Trade
Queja 151849 Detalles

On 13th July I paid £2707.69 to Magnet Ltd, Balham branch for a fitted kitchen units.
The units were delivered to my address on 6th Aug. Unfortunately my builder was not here to check if everything was there.He let me down completely, so I had to call another builder.
It turned out that 3 small end panels (code16311905, and one 16312009) were missing. I drove to the branch office and reported it on 17th Aug. My salesperson, Kerry Achord was not authorised to replace the missing panels, since the manager was not present, and I had to pay £71.82 for something ,which had already been paid for on 13th July.Another employee butted into our conversation and was very rude to me, accusing me of lying, or not knowing what I was talking about, as "customers often think ....." I reported the incident to the manager, who was back on Monday. He told me that it was up to the original builder, who ordered the units with me,so I wrote to him, but with no result. I feel that it is unfair that I was made to pay twice for the same material.
Teresa Glazer