BooHoo Clothing Company
Queja 156595 Detalles
- Fecha cuando ocurrió 09/13/2014
- Daños Reportados: $44.00
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
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hi about 2 half months ago maybe even longer i ordered clothing online from boohoo clothing 1mth had past and i hadnt recieved any items but they had taken my money so i sent them an email they replied it had ben sent to me ,i sent an email back informing them i hadnt recieved it then they replied it will take a further month to find the courier and where he delivered it after numerouse more emails time is passing and i am so concerned that some random person has my items and all my personal information , they seem to not be concerned about this where as i work hard for my money and being a single mom every bit counts . This to me is very hard to understand that they can process my money in 5mins and then for me to get it back it takes months this is wrong can you help please.The items cost 44.00 i know to you thats not much but to me its alot .
- sandra SBID #8cdce41463
- Publicado 09/12/2014
Comentarios
- boohoo SBID #373b58e047
- Publicado 09/26/2014
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Hi Sandra,
I'm very sorry to hear of the problems you have experienced with this order.
I can assure you we take matters of non-receipt seriously, however we do have to follow a strict claims procedure with our courier and it can take up to 28 days for an investigation to be completed.
Please can you e-mail us at [email protected] with your order number so that we may investigate this matter further for you?
Please add the following subject to the e-mail "Scambook Complaint 156595 - FAO Helena" and I will personally ensure this complaint is resolved for you.
Kind Regards
Helena
boohoo Customer Service -
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