WiMacTel, Inc.
Queja 157837 Detalles
- Fecha cuando ocurrió 09/14/2014
- Daños Reportados: $26.41
- Ubicacion Palo Alto, CA
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International boundaries
Another victim of this outrageous scheme. I was staying in a hotel (the Benson) in Portland, OR when my cell phone died. The front desk recommended the pay phones next to the elevators. The text on the phone said 4 minutes for a dollar...if I paid in cash. I had no change so I used my card. Dialed 0, entered my debit card number, and got connected to my wife's cell phone (she was a block away). All automatic--no human operator involved. We spoke less than 3 minutes, probably less than one minute. Two days later I see the charge on my bank account of $26.41. At no point was I informed what the rate would be. I called WiMacTel today to complain, and they told me the rate was $26.41 for up to the first 3 minutes. In what universe is this a reasonable charge??? They condescendingly offered me a 35% refund. I called the hotel to complain--hopefully they will remove those pay phones ASAP. I'll call my bank tomorrow to see if they can block the charge.
- Jason SBID #ae0f0afca1
- Publicado 09/16/2014
Comentarios
- Gary SBID #353a34a7ae
- Publicado 09/20/2014
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WiMacTel is an operator services provider. Consumers are able to contact us for any issues by calling Customer Service at 888-476-0881, or e-mailing us at [email protected]; this information is posted on our website www.wimactel.com.
Most consumers do not understand and appreciate the expense differences between a direct-dialed call and an operator assisted call; operator assisted calls are more expensive due to the numerous expenses associated with them, such as:
Validation
Billing & Collection
Bad debt
Live operator staffing (amortized over all calls)
Credit card processing fees and compliance requirements
Customer service center
None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business.
WiMacTel does not post our calling rates on pay telephones due to space limitations. With calls to locations worldwide; automated versus live operator processing; and, various billing methods, there is no room to display all of the resulting rates. To help consumers make an informed decision, WiMacTel does make available the option to obtain a rate quote.
It is WiMacTel’s desire to make certain that every consumer who uses our service is satisfied. You indicated that you were offered a 35% refund which would indicate you have talked with WiMacTel's Customer Service. We are always responsive to consumer inquiries and strive to address and resolve any consumer concerns, so I highly recommend you contact our Customer Service Center again and express your ongoing concern.
Thank you!
Gary
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EstadÌsticas de la Empresa
- Queja Contra WiMacTel, Inc.
- Quejas Presentadas: 248
- Daños Reportados: $1,061,076.09
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