Mate1.com
Queja 159804 Detalles
- Fecha cuando ocurrió 09/17/2014
- Daños Reportados: $53.37
- Ubicacion Montreal, Canada
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
This is a dating site. I authorized a 1 time payment of $1.95 and found 3 additional charges. Today I cancelled my card. I will be credited the unauthorized amount on my new card. I think this is a scam site.
- Buscar Resolución: Estoy Buscando un Cambio en Sus Prácticas Empresariales
- corbeau SBID #51027f60c6
- Publicado 09/21/2014
Comentarios
- Mate1_Support SBID #66798b4b7f
- Publicado 09/24/2014
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Hi corbeau,
When you sign up for Mate1's 3-Day Trial, we do ask that you cancel before the trial ends, otherwise you begin a monthly subscription. All of this information is provided for you before, during, and after the purchase.
Cancellation can be done online quickly when you are in the "My Settings" portion of your profile - simply click on "Account Settings", then click Subscription Status (you will be prompted to verify your password for security reasons) and then follow the prompted steps to cancel. Alternatively you can always call our toll-free phone support every Monday to Friday (1-888-688-4760, or 514 907-0015 if you are outside North America), or use our round-the-clock email support from our help page - http://www.mate1.com/nw/faq - as well as a live chat support feature available during normal business hours to cancel your subscription. After doing so your membership will be terminated at the end of the current billing cycle and you will not be re-billed again. You may re-activate your membership at any time.
Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!
For your convenience, here is a direct link to our site’s Help/Contact Us page, which contains most of our contact options.
http://www.mate1.com/nw/faq
For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:
http://www.mate1.com/nw/login -
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