2 Degrees mobile company
Queja 160335 Detalles
- Fecha cuando ocurrió 08/14/2014
- Daños Reportados: $25.00
- Ubicacion AUCKLAND NZ
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I am new migrant to New Zealand.I arrived on 1st August 2012 on Resident Visas with ,my family..I bought 2 degrees pre pay sim in first week of August 2012.To my astonishment I found the voice mail facility working on my sim.I have requested numerous times in the last few days to stop my voice mail facility but till today it is working and no heed has been paid to my request.I am a new migrant and without job in this country. Maintaining one mobile sim is my necessity not luxury as I have to provide contact number to Job recruiters as well as various government agencies..On the other hand while receiving unattended calls from my home landline number(NZ Telecom) I have to pay unneccesarily the voice mail initialising cost of the 2 degrees connection.So who is gonna pay for these extra dollars.Please stop my voice mail service immediately or I am force to take my complaint to appropriate legal authority.
- Buscar Resolución: Otro
- pay me 25 dollars (charges incurred while calling my mobile from the home landline even after requeting to stop the service and moreover assurance of the immediate stoppage of the same by the concerned customer care executive)I complained numerous times after that even)and by stopping the voice mail facility immediately.
- BRIJ SBID #c5d6ab7931
- Publicado 09/23/2014
Comentarios
- 2degreesCare SBID #0391242416
- Publicado 09/25/2014
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Hi there
This is ^POB from 2degrees Customer Care. You can request for your Voicemail to be removed from your account at any time by calling 200 or 0800 022022.
You also have the option of turning off Voicemail yourself by dialing 202 and selecting option 3 (Manage Voicemail) and then option 8 (Turn off Voicemail). However with this option the caller will connect and hear a message letting them no that Voicemail is not activated on this number.
Please email us at [email protected] and mark in the Subject header 'FAO ^POB' if you have any further issue with is or any other service from 2degrees.
Kind regards
^POB -
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- 2degreesCare SBID #0391242416
- Publicado 09/25/2014
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More info on Voicemail can be found here - http://www.2degreesmobile.co.nz/voicemail.
Cheers
^POB -
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- Queja Contra 2 Degrees mobile company
- Quejas Presentadas: 1
- Daños Reportados: $25.00
What is SBID?
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