SlimTone Plus
Queja 161062 Detalles

My 16 year old daughter signed up for a free trial in August 2012 for slimming tablets. She received a second package 21/09/12 of which she did not want. We rang the company to try and cancel and were put through to automated service and obtained cancellation number but no returns number. I sent and email 25/09/12 asking to cancel any order and returned the package with all it's contents 25/09/12 first class.

On checking her bank account we discovered that this company had taken the following ammounts from her bank account

24/08/12 £4.68
24/08/12 £4.68
07/09/12 £75.00
07/09/12 £37.50
24/09/12 £75.00
24/09/12 £37.50

Total £234.36

I have had to cancel her debit card details and put a block on this supplier with the bank. WE recieved the second package 21/09/12 and it was returned 25/09/12.

I have emailed the company [email protected] and requested a refund for at least the second consignment but have heard nothing back.

Please could you help/advise on this matter.