FlipKey
Queja 161069 Detalles

The following is the excerpt of the problem.I received a reply to my enquiries from Patrick Lemaitre, husband of Mrs Lemaitre.
" I follow up this nasty problem since your first email you sent to my wife.
If I understand, I believe that you have been directed from Flipkey website (Property 404428), or a Benjamin email link to a website, in this case a Villa Elang website, which was fraudulent. There, you booked and paid US$ 1432 for a stay of 4 days.
We have no record of your inquiry on the website Holidays Lettings « booking manager ». The « booking manager » keeps the track of each inquiry which is forwarded to the email of the owner as you do to send us an email. Checking our « bookind manager » we retrieve your two emails you sent the 16th and 29th August, nothing before the 16th except several inquieries from other clients.
We never had a personal website for Villa Elang. We rent the villa as owner, only with Trip Advisor /Holidays Lettings. Many agents in Bali have Villa Elang on their website.
The contract you have signed is not a genuine contract for Villa Elang: the address, telephon number is wrong (we d'on't have any tel number in england) and the email of Brigitte Lemaitre is not mentioned, the services of the villa are wrong. In addition, the signature of Brigitte Lemaitre (owner) is absolutely not her signature.
The price you paid is 4 times lower than the current price for villa Elang, which is between US$1300 and 1500 per day according the number of guests.
The Barclays bank account « Elang Rentals » beneficiary of your transfer 1432 US$ is not our account. We never had any account in Barclays Bank in UK.
So, we cannot be responsible of the money that you transferred in a fraudulent account.
Nevertheless, we understand your problem, and we sincerely sympathize with your distress, but we don’t know how to assist you to get your money back. Probably the best way to start, should be to contact the Barclays Bank."
We were given the runaround by Flipkey etc who
disclaim any responsibility.
How do we get reimbursed and from whom since noone seems to be responsible.