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Queja 165343 Detalles

i still have not been paid after months of asking you to sort it please can you give me the reason you are not paying me????????? emails from giff gaff....

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ambermerry
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×Your incident has been updated
points payback issue
Reference Number: 121006-000651
Status: Updated
Created: 06 Oct 2012 14:38
Updated: 09 Oct 2012 14:27
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Discussion thread
Customer
06 Oct 2012 14:38
i still have not been paid please advise?

Response Sinead Diver
07 Oct 2012 12:35
Hi there Amber, I am sorry to hear that you did not receive your payback but do not worry as I will look into this for you. After looking at your account I can see that you have sent many sims out in the past however I can assure you that we do not have a record of 57 members activating a sim sent from you. I can see that two of your recruits activated however you would have had the opportunity to receive payback in December 2011. Unfortunately Amber as you did not select a payment option this would have been rolled over until June 2012 however if it was not redeemed in this period it would be donated to charity automatically. You will be able to view additional information in our payback frequently asked questions: - http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/Guide-to-payback-points/ta-p/3521553 Why don't you ask our community members as they will also be able to guide you using their personal experiences: - http://community.giffgaff.com/ Drop me an e-mail if you need anything else Amber and I'll gladly help. All the best Sinead @ The giffgaff team

Customer
09 Oct 2012 14:27
your site was not letting me choose my payback as its saying ive no recruits and i have 57,you susspeneded it so i could not get paid i need a manger to look at this its alot of money and your coming up with excuses to not pay me,i am making complaints with the relevant peopl.

Additional Details
What method of payback did you choose?
paypal
How many friend referrals have you made?
57
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