Great American Readers
Queja 166610 Detalles

This is a response I received from a company. So beware people....DON'T SIGN UP FOR FREE TRIALS..... IT'S A FREE TRIAL, IF I WANTED IT I WOULD OF CONTINUED... IT NEVER WORKED FROM THE GET GO, SO WHY WOULD I HAVE CONTINUED WITH SOMETHING THAT NEVER WORKED..... AHHHHHHHHHHHHHHHHHH
Hello Roxanne,

Thank you for contacting BlueMountain.com Customer Support.

We're sorry that you had trouble with reaching us by phone. Our phone system is organized to help members find solutions themselves in order to reduce the time they spend on hold. We understand that this can be confusing at times. If you try again, please
follow the prompts for Technical Support to be connected to a representative.

An alternative is Live Chat. Once you are signed in to your paid account, please scroll to the bottom of the webpage and click on Help - Customer Service. Choose any of the top 5 Frequently Asked Questions. Click on the Live Chat button below the answer.
This is available 9 AM to 5 PM EST Monday through Friday and will connect you with a representative.

Our records indicate that you registered for a free trial membership to BlueMountain.com on 01/31/2012. During your trial period, you were given free access to all of our content and member benefits, and you were free to cancel at any time without being
charged for continued membership.

Since we did not hear from you before your free trial was over, you were billed $3.99 a month for continued membership.

Our memberships are designed to automatically renew so that you enjoy continuous, uninterrupted service. (as described in our Terms of Sale when you ordered). Therefore, you have been monthly for your membership.

Per the terms of Sale states that monthly memberships are non refundable.

As requested, we have turned off the auto-renewal feature on your account. Your membership will expire on 10/27/2012.

Until then, I hope that you will take advantage of all of the great features and benefits of BlueMountain.com membership.

To learn more about your membership, please visit:
http://www.bluemountain.com

If you have had difficulty using the site and/or questions about the features, please contact us so that we can help you make the most of it!

If you have further questions or concerns, don't hesitate to contact us.

Your friends at BlueMountain.com,
Karin D.