Comcast
Queja 168145 Detalles

On August 23,2012 Comcast took $218.66 out of my bank account without my permission or knowledge. I made a payment of 142.47 on aug. 24th. I did not know this until until Sept. when I called my bank to check and see if my acct. was the same balance I had. as I have automatic debits starting on the 5th of the month every mo. made to my acct. for Auto ins.,Health ins., and Hse. ins. That is when I learned of the $218.66 that had been taken out. They told me who. I immediately called Comcast and they could not explain why they had taken it. Said that they would check it out and make a refund right away and to wait 5-7 days. I waited, nothing!!! I called Comcast againI was told That the dept. that handled refunds had refused the request as I had given my consent to do this. Said they check their phn records. I told them I wanted to hear this phn. record. They said they would call me back. I waited a week still nothing and called again asking for a suprvisor. They said they were all busy. One would call me back in fifteen min. I waited two and a half hours. Called again, said they would check things out and call back. I was promised another refund. Again never heard from them. Again I called and told them I wanted a supr. and would not talk to anyone else and would wait on the phone until I talked to one. I finally talk to one she had no idea what had happened but ended up writing another refund,giving me the ticket number and her name and phn. # This time it would take ten to fifteen days before I would get it. Again....nothing, I called again and was told they knew nothing about another refund. It has been one continuouse run around
I realize this money is a small amount of money but I am on Soc. Sec. and I live with what I get. This 218.66 was allocated to my other bills that was auto. debited from my account. I have ended up with fees from my bank totaling 200.00 in fines for honoring my debits. Please help me. There is a lot more to this story than I have written trying to condence it. This never should have happened. T feel they have literally stolen money from my bank account without my permission. Thank you, Mrs. B. Bowman