Marshalls Retail store
Queja 16921 Detalles

On 8/31/11 I was returning a purse $ 109 purchased the day before. Store manager, Omar, checked purse's price tag with store price list and told me that description from price list does not matches the purse, accusing me of fraud. I insisted on my money back. Manager offered a phone number to resolve the situation. I insisted on checking with the salesperson who served me with my purchases. After a while, the manager went to check the cameras. When he returned he gave me my money with no apology.
How can unauthorized merchandise get to the store?
How can unauthorized merchandise be sold to customers?
How many more items, like this purse, are in the store?
What is the real price of that purse? Or the rest of items in that store?