Trip Pros
Queja 172658 Detalles

I called to learn about the deal that of course sounded to good to be true but thought I would give it a shot.

I had no problem reaching someone when wanting to learn about the different trips and which one I would like to buy.

The first thing is that they make you feel like the deal is ending the next day and actually it is not. So you already feel pressure to get this great savings.

I called back the next day to purchase what I was told to be a 3 night 4 day New York trip. I was told that the trip was $300 for 2 people (this included airfare and hotel) and that there is an activation fee of $50.00 per person and that the taxes at the end of the hotel stay would be between $8-$12 a night. I specifically asked Chase (Ext 903) is there ANY other hidden costs that I cannot afford them, he said "No, there are no more."

Sounds great, right? So they apparently wrote my information down for my checking account wrong but I still received the package. I called Trip Pros back to ask why the $300 had not been taken out of my account and apparently it's because the guy (Chase ext 903) wrote it down wrong. They also will only allow you to use a check over the phone(ACH) so now they have all of your information to your money (this right here should have stopped me from moving forward, but not rich and a trip for what was supposed to be $350.00 sounded great!.

I call to activate my trip and mind you this is now a different company you are dealing with and they tell me it's $69.00 a person and not $50.00. At this time I call Chase back from Trip Pros and of course he won't return my phone call and seems to always be away from his desk.

So then I call customer service. While the man on the other end thought I was on hold he was making some very inappropriate comments about some woman's behind. I informed him that what he was saying was extremely inappropriate he said, "Oh thought you were on hold." and then proceeded to tell me that there is nothing he can do about it that I have to pay the $69.00 and hung up.

Over the next few days I receive my "vouchers" and when reading it, it states that my trip is for TWO nights not THREE like I have in black and white in an email from Trip Pros, Paul Sampson. Upon reading the "terms and conditions" further it states that there is ANOTHER fee of $99.00 a person for a booking fee (extra $198.00 I was not informed of). When reading further it states that the airfare is only covered up to $350.00 per person. When looking around at the cheapest tickets I could find to NY there were around $500 so there is another $150.00 per person.

At this point I try to call Chase back to let him know that I don't want this trip anymore and I get Robert who says he is the manager and will get the $69.00 activation fee reduced to the $50.00 for me and look into the $99.00 a person booking fee. This was on a Wednesday and he didn't call back Thursday so I tried calling him 3 times and he was always away from his desk. I tried several times on Friday and never got a response back, I informed the lady on the phone if needed I will get attorneys involved and she told me to email that I want a refund, it was never answered. I have now had to close that account and file a fraud claim.

DO NOT GIVE THESE PEOPLE YOUR MONEY!!! It's fake and you will get scammed. I couldn't find any positive feedback on the place, only negative. DO NOT USE The Travel Center either, they are all intertwined and work together in taking your money!! Hope this helps someone the hassle I went through.