Telus Mobility
Queja 172989 Detalles

Eight years ago I lost my cellular in a taxi. The next day I called Telus to advise them the loss of my phone. At that time the salesperson-representative told me I could suspend my service for a fee of $10.00 per month until the end of my contract which would of ended six months later. I agreed to this and thought it would be the end of it.

A few months after what I thought was the end of my committment to Telus, I received a call from them telling me I owed them $300.00, I proceeded to tell them what the salesperson the information he had given me at that time. Of course they tell me that was not the case, and I should pay them or risk credit empeedments, and they would refer me to a collecting agency which they did of course, and since then I have been receing harrassing calls from "CBV COLLECTIONS"
Fax 450-975-1702.

I tried explaining my dilemma to them to no avail, finally they tell me to send them a fax with my reference no "01090701853" and they would refer to their supervisor and the calls would be terminated however, this is not the case.

I receive calls at home and messages left on my voice mail even though I have an unlisted number, and they also call me on my cell which needless to say is not with Telus at least four times a week. I catagorically refuse to pay for a charge I could of settled from the begging after all there was only six months to the contract how much could it have possibly have cost me?

Thank you for your help and or advice.

Regards