Hoover Candy
Queja 175005 Detalles

I put a washing load on on Thursday evening last, October 31st and when the cycle had completed I was unable to open the door. It was completely jammed and despite the attempts of my son and myself we were unable to get the washing out. I telephoned the service department of Hoover as I pay a monthly insurance for breakdowns, and I was told that an engineer would come out to me "next Wednesday, 7th November" I explained that this was an urgent matter as I needed my washing - two of the items were desparately needed at the weekend. Despite my pleas nothing could be done they said and advised that I contact my insurance company "Domestic and General". This I did and was told they could do nothing either as a Hoover technician had to do the repair. I got back on to Hoover and they told me they would put me on the "cancellation list" but could not promise an earlier appointment. They could not even give me a morning or afternoon appointment until the day which meant that I have to arrange to take a day off my work which will cost me £45 as I do not get paid if I don#t work. I feel that to wait almost a week for a repair is out of order and I ought to have some compensation as I do pay my insurance.