Sylk Skin & Vitalyze
Queja 175896 Detalles

I ordered 'free' trial samples of these skincare products which were advertised through facebook. All I had to pay for was delivery. However, without my knowledge I have now been 'subscribed' to receive the products monthly at a cost of $79.87 per month. This amount has been debited from my bank.
It appears as if it's one of those "should have read the fine print issues".
When I have called the customer services number this is what happens: They tell you they can't cancel the subscription - it has to be confirmed ????? If you ask to speak to a supervisor they are on the phone to someone else. No, you can't wait on hold. Then they
either cut you off, or pretend there's a problem with the line/technical difficulty with their computer etc, basically anything to prevent any progress or resolution on the issue. I have been cut off/hung up on four times today. At this point, I am basically being not allowed to cancel the subscription I didn't even (knowingly) sign up to.