Melalueca
Queja 178169 Detalles

I joined Melaleuca under fall pretenses in Feb., 2011. They ship without permission products and charge your bank account without permission and no disclosure of s/h charges. I cancelled my membership in Sept. 2012 and returned all packages with instructions and my signature on all received through Oct. 2012. They continued to send products and to try to charge my bank. Luckily, my husband lost the card on that account and so they could not longer rip of my bank account. So, they withheld money for products returned and not used with specific instructions to cancel my membership and refund any money. They refuse to do so; they owe my up to $250.00 and now they want to deduct taxes and s/h from what they owe me for products I did not ask to have sent. Incidentily, we have no tax in Alaska but they were going to take it. Shipping came in a USPS FLAT RATE BOX. Not what they are charging for shipping. It is a compete ripoff and an ponzy scheme. They have quoted me three different amounts they are withholding, some they say they have returned but my bank disputes this. Other employees give different amounts owed and refuse to return them unless I sign a piece of paper. I did not sign a piece of paper to join and I refuse to sign one to quit. I have already done that when I returned their merchandise. They are committing fraud, theft, they are lying depending on who they are talking to, and are reselling merchandise that was returned to them undamaged but not refunding the money due me for items I did not use or even open. They are violating laws under the USPS, the FTC, the SEC, and the office of the Attorney General and the Better Business Bureau. This company has many complaints lodged against them to no avail. We need governmental intercession to stop this scam. The last person I spoke to was Austin Emp#16455. They will not divulge or put you in touch with upper management to resolve these issues much less the CEO Frank Vandersloop. Please assist the American public in this instance. Thank you. P.S. They refuse to provide a report showing all of the transactions on individual accounts so that we may see that they are consistent with our bank statements and bank books and the products received.