HCTCSupport.com
Queja 180496 Detalles

Risk Management (company name), 3rd Party for my bank, Pacific Cascade Federal Credit Union, called to report possible "compromised credit card" activity. "HCTC SUPPORT.COM" (a $2.50 charge) showed phone of 1-888-457-0819,as did "ISA FEE" (a $0.03 amt). Risk Management also said I'd been charged $39.95 by HCTC but that transaction was not on my account printout. I called HCTC, but the phone # does not belong to HCTC. It belongs to a 3rd Party company called, "24/7 Support" and I spoke to a male with foreign accent, named Luke. He stated that "24/7" is 3rd party for "several merchandisers" and he could not help me UNLESS I gave him "the last 4 numbers of my card, plus my last name". I refused.
I asked for description of "HCTC" since he worked for them and the phone # on my account printout was listed as belonging to HCTC, but is actually belonging to "24/7 Support". Again,he said, "I cannot help you without the last 4 numbers...etc". I refused again, telling him "I'll take it up with other legal means" and I then hung up.