Groupon
Queja 181260 Detalles

I purchased a groupon for a company called Photobarn to get some photos printed onto wooden blocks. It seemed like an awesome gift idea and the priced was reasonable for the product so i ordered 3 (total was in excess of $100.oo. I get charged and as promised received three codes to then use on the photobarn site. Well, I complete the first order and use the code, so far so good. When i tried to use the 2nd and third codes however i got errors. After some seriously frustrating attempts, i decide this is no longer the feel good project i was trying to do and decide this is just not for me. So i contact Groupon and had the WORST customer service experience. The rep who would only tell me that her name was Christine G. CG listens to what i have to say and then puts me on hold for 20 minutes, (i'm not joking) without so much as once coming back to let me know she's working on the issue. So i ask to speak to a manager- she refuses, then tells me that they are all "busy". She also refuses to give me her name would not give me any identifying information so that i could complain. lastly, she hung up on me. I'M STILL JUST AMAZED THAT THIS COMPANY IS STILL IN BUSINESS. In any case, the way this story ends is that they decided to refund *some ($79)of my money, but to move forward with the part of the order that went through- which i have to say is just bad business. I can guarantee you that i will never use either of those sites again.