Lookup Ltd
Queja 18330 Detalles
- Fecha cuando ocurrió 08/29/2013
- Daños Reportados: $37.90
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Company charged my credit card $18.95 twice for each month of july and august. Never used their service except for the initial car history report for $1 then cancelled after. Unfortunately, I don't have the proof and just forgot all about it until I noticed it on my Sept credit card bill. Called company but rep never helped - just cancelled my account. Company should at least email customer receipt(s) for the charges - even as a courtesy. Clearly a SCAM ! Wanted you folks out there to forget and never review your credit card statements.
- Enrique SBID #6271fdc1ec
- Publicado 09/05/2013
Comentarios
- LookUpLTD SBID #N/A
- Publicado 09/12/2013
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Hello there,
I am the head of customer service for LookUpLTD. I’d first off like to apologize if you had a poor experience. I would like to clarify that we have a vast number of reports to provide to customers and we help thousands every day.
If for some reason a report was unavailable, although this is rare, it usually means there is some redundant information in the system. However, in order to achieve outstanding customer service which we pride ourselves on, we always offer refunds. An additional service we offer is for the customer to allow a 3 hour extensive search done by a member of our team in order to further investigate results.
Please reach out to me at [email protected], so I can personally handle this issue and ensure a refund. Please be sure to provide your full name and zip code so I can issue your refund with utmost efficiency.
I look forward to hearing from you,
Joanne Berger
Head of Customer Service
LookUpLTD.com -
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