YoursPay
Queja 186905 Detalles

I placed an order for a Abercronbie & Fitch jacket and T-shirt Coming to the sum of $130.00
I received a confirmation of payment from Yourspay

"Dear (Personal Information Removed):



Your transaction was successful.Thanks for choosing our payment service.


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The order details are as follows:
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Order No.: 20121129072047

Payment Date&Time: 2012-11-29 07:22:48.553

Amount: 130.0 USD

Payment No.: YS1211290720481333


Due to the foreign exchange rate, the amount displayed on your statement might be a little bit different from the real price.

You can also check your order status and confirm the merchandise delivery on our bill support webiste of http://service.yourspay.com


Please note "SZ KUNSUNTA TECHNOLOGY CO.,LTD" will be displayed on your credit card statement instead of the website from which you purchased the mentioned product.It's just used for sending bill statement by the seller's payment processor as a tool.

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Should you need any further assistance, please don't hesitate to contact our Customer Services department at [email protected] with the transaction details listed above or visit our bill support webiste of http://service.yourspay.com

Tel: 86-0755-25846774
Fax: 86-0755-25846617
E-mail: [email protected]

If you have any questtion,you can login in the webiste of http://service.yourspay.com/send.go?action=findAllReplyMsg&email=(Personal Information Removed)&password=74ED58405C548528FA9D9593FD216AEA&orderNo=YS1211290720481333 to leave a message .
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If you have any question, please don't hesitate to contact us!"

I phoned Yourspay this morning and i got through to someone. He asked me for my Payment No (YS1211290720481333) and told me that it was an order coming to the sum of $130 and said that he will get onto the company now and i should have a reply within 2 days...

Then i had another e-mail saying :

"Dear Customer,
Thank you for contacting YourSPay. We are the online credit card payment gateway.
Your message has been forwarded to the merchant who will reply to you ASAP,if you need further assistance,plz feel free to contact us.have a nice day,
Sincerely,
Customer Service Center
YourSPay.
Gavinmeng"

This is the message that got me worried because it doesn't say "Dear Tom" there are no images or anything with the e-mail and whoever it is has spelled "please" as "plz".

I then had a search on the web for Yourspay and found many many complaints.

Can anyone help me or shed some light on what i should do?

Any help or respose would be appreciated.

Thanks in advance,
Tom.