Bank of America
Queja 187804 Detalles

Bank of America
Dispute Resolution Services
PO Box 53137
Phoenix, AZ 85072-3137
Ref. Claims 120331100098 ($1,000.00), 120330100696 ($4,153.13) and 120329100397 ($52,133.35)
Dear Sir/Madam:
On March 31st, 2012 I disputed several debit charges from Various Companies, company names, dates and exact amounts listed below. The total amount was $57,286.48, which is included on my March 2012 statement.
While I did order several items from CAOnline, these purchases were made before the below listed items. The below listed items were never approved by me or anyone in my household. Not only that, but when I called to inform Bank of America of the incorrect charges, I was told that “We had you on the list to call but apparently never got to it.” On April 3rd, 2012, I started contacting the companies that supposedly made these charges, and each and every company denied having ever made the charges. Please also note that I have NEVER received an actual breakdown of what comprised the $52,133.35 claim from Bank of America. So I would like to understand how Bank of America can possibly know the charges are valid or not without verifying the data with me? Again, I did not receive any merchandise or service.
My claims were eventually denied by Bank of America. I was told over the phone that this was due to someone having looked at the account online during the time period between March 31st and April 4th… Having said that, however, none of the charges were made on the same date as when they were posted. Also, they were placed on the account and then removed for two (2) days, and then mysteriously reappeared. How am I supposed to follow all of that posting, removing and reposting? None of the below mentioned companies would agree to refund the fraudulent charges, insisting that the charges have not been made by them.
Now, on October 6th, 2012, I have been contacted by several of the merchants, and been told that if the funds are not returned to them, they will sue me. Something I find very ironic, since the reason I originally contacted them was because I didn’t recognize the charges! Apparently because I called them so many times, they now have all my contact information. Now at this point I never received services, never received a satisfactory fraudulent claim credit from Bank of America, and am being threatened to be sued!!!