CigFlavor
Queja 189702 Detalles

I ordered a trial sample of Electronic cigarettes from Cig-Flavor for $4.95 to try it out as ad stated. Did not see anything about future orders. But noticed that they charged my account for $99.67 on 11/23/12 and $79.62 on 12/11/12.
Called the number showing on Bank statement, 888-662-1161 but could not get clear answers. I insisted to cancel my account. I received 2 emails from [email protected](no company name) In the first one they let me know that they have issued a refund for electronic cigarette (don't know the amount) but also the following sentence

Please note that refunds normally take 5-7 business days to process. Please do not attempt to request an additional refund from your credit card company or bank as doing so will create difficulty in processing your refund.

If you are continuing with our product, your card will be charged at new agreed rate. If you have further questions or needs please do not hesitate to call us at 1-877-766-5306.

Second one:

Thank you for your business. This email is to let you know that we have canceled your account for our Electronic Cigarette.

For you your records your customer order number is is AF00734176.

If you have further questions or needs please do not hesitate to call us at 1-877-766-5306.

Of course I informed my bank to block any payment to Cigflavor. I called the other number but same thing don't want to say company name and are asking for name, email etc... did not follow up, at least today.