Beats By Dr. Dre
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Website: http://www.usa-beatsbydre.com/allproducts.php

This company is from China. I ordered beats thinking they were the real ones, but they are not and now I am trying to contact them by email (they dont have a phone number listed) to return the unused beats, but they do not reply to my email messages.

this is their return policy:

Returns

In the unlikely event of manufacturing faults, we would replace/repair the products at no cost to the customer.To return an item, you must email us and inform us of the reason. We will then provide you with further instructions.

Goods can be returned unused and contain all the original packaging and labels. All orders are free shipping,but it doesn't mean that you would return the product for free.Exactly,all the shipping charges are contained within the price.Should you wish to return the order,we will credit your original method of payment. All shipping costs associated with the return of goods are the responsibility of the consumer.

However, they do not have a number to call. The email that I am emailing is Beats by Dr.Dre Official Site [[email protected]], but they do not reply.

I would like to get my money back, please help.