Impress Vacations
Queja 205988 Detalles
- Fecha cuando ocurrió 01/25/2013
- Daños Reportados: $574.00
- Ubicacion 4120 NE Port Dr, Lees Summit MO 64064
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
On Friday, Jan. 25, 2013, I received a phone call from Impress Vacations that I had won a promotion. Details were similar to the one outlined in other complaints (Disney, Daytona Beach, etc). Many of the details (negative details) were washed over very quickly in the conversation. They were clear that the fees had to be paid, but they were unclear as to “being invited on a tour of the resort”. It still sounded good at the moment, so I went ahead and gave my credit card info as I was interested in the vacation.
When I got the confirmation email I decided to look online to see other people’s experiences with this package (hopefully good). That is where I immediately seen all the negative complaints. One thing that I noticed in particular was that one of the people was sent a form that they had to sign before they could send the booking information. It outlined a number of things, but it also said that it was mandatory to take the resort tour and if you failed to you would be charged $350. This was unacceptable. There is a big different between “being Invited” and “Mandatory”. I decided to call the number I was given to get more information.
The person I talked to was Noelle Valles. I had discussed the concerns that I had above. I said that based on that, I could not sign anything and my wife would not go on any tour. She had mentioned that we could waive the resort tour, but the resort could withhold some of the extras that they give. She gave me no information as to what this meant or what the extras were. If we could not enjoy the benefits of this package, it would not be useful and we would need a refund. She said that she would forward this to the billing manager and we should receive a call within 48 hours.
The next day, I got a call from a different girl about helping us book the package. I expressed the same concerns to her that I expressed to Noelle. She tried to underplay the resort tour. She made no mention of being able to waive the tour. Once again I said that I could not use the package unless I could waive the tour and still enjoy the benefits. She also said that she would pass this on to the billing manager and that it would be 48 hours for a response.
It has not been 72 hours from the second call and I still have not heard from the billing manager. I have been willing to work with them on this package, as I would still be willing to take these trips (as long as we can take care of the resort tours). However, they are not willing to work with me or contact me on this. So, I have no option but to register a complaint to get my money back.
Update: 02/14/2013
Feb 4, 2013
Cannot submit proof of damage until recieve CC bill. Will post when available.
Update: 02/14/2013
Feb 1, 2013
Emailed company at [email protected] since no response. Will see what happens.
Update: 02/14/2013
Feb 12, 2013
Cannot contact attourney general (Canadian Resident). I have contacted RCMP fraud investigation instead.
Update: 02/14/2013
Feb. 13, 2012
Received call from "billing manager". I have added comments below related to this call.
- Buscar Resolución: Estoy Buscando un Cambio en sus Prácticas Empresariales
- Cantidad de Reembolso: $ 574.00
- Brian SBID #3f97651c4f
- Publicado 01/30/2013
Comentarios
- Brian SBID #3f97651c4f
- Publicado 02/14/2013
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Feb 13, 2013
Received a phone call from Billing Manager (forget name). Was very abrupt and defensive about terms. There were several untruths stated in the conversation as well. I was initially will to work with them to make this situation work. However, after the phone conversation, I cannot do this. I find everything that they are saying untrustworthy. -
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- Brian SBID #3f97651c4f
- Publicado 02/14/2013
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Feb 13, 2013
From phone conversation with billing manager, she replayed a recording of the original of the conversation. She said that this recording was sent to the credit card company. First, I have contacted fraud investgations with my credit card company. They do not or have not received any such recording and there is not common practice around this. Secondly, the recording that was played back had nothing to do with the credit card transaction. That occurred later when the call was transferred to another operator. -
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- Brian SBID #3f97651c4f
- Publicado 02/14/2013
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Feb 13, 2013
At the beginning of the call, the "billing Manager" made the comments that I was hard to get a hold of. This was probably to relate to why I was not called back yet. At that point I told her that I have been always available at my phone for that time period. She went quiet and then continued on with reviewing my complaint. Once again, another tactic that has been common in other complaints. All very scripted. -
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- Dixon SBID #b32e7d0ced
- Publicado 02/21/2013
- Hey Brian, have you had any resolution? I have been duped by this crap aswell.
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- Tracie SBID #8545c1e5fc
- Publicado 02/27/2013
- I have purchased one of these packages. I am so upset right now. I have spoken to a Noelle lady a couple of times and she sounded like a different person each time. Well it probably was a different person each time. They make all of this sound so great. I hesitated for over 30 minutes before giving my cc info but they somehow convinced me that it was not a scam. I even explained my concerns. I must say they are good at what they do and I am not impressed. I will get my money back and when I do I will let all of you know just how I did just that.
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- Brian SBID #3f97651c4f
- Publicado 04/26/2013
- It has been a while since I commented on this. I have been busy. Anyway, I have no resolution to this yet. The last 2 phone conversation that I have had with Noelle have prompted me to take a different approach. The first conversation (as described above) was just one big argument. When she called back the next day she had mentioned a couple of things that they could do. However, these had nothing to do with resolving the issues that I had. So, I decided that this company (or at least she) could not be communicated with directly. I basically told her "ya, whatever" and have taken the recorded phone conversations to authorities in Canada and the United States to have them investigate. I will have to let you know how this goes, but I feel that I cannot continue to talk to them because all the do is argue or give you the runaround. This doesn't seem like the proper behaviour for a business that wants to have a good reputation, but maybe this is not their goal.
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