ACS Education
Queja 206096 Detalles

i acquired this student loan for my son and am the co-signor. i've been paying on it for years, yet i seem to still have close to the same balance as when i started paying. i set up web access some time ago and wrote the password and user name down. now, whenever i try to access online, it doesn't recognize password or user name. it doesn't recognize the account number. it doesn't recognize my ss# or my sons. i call their so- called customer service,800-835-4611 and am on hold for such an extreme ampount of time that i end up hanging up. i have made several attempts to contact them via email, no response. i've emailed them twice, looked you guys up and have been typing this note and i have been listening to the same recording over and over from their customer service the whole time.it's been at least an hour PLEASE HELP!!! i need to get info for my taxes too!